Aetna Pinellas County Schools - Emotinal Well-being

Ways to Access Emotional Well-being Support

Which Behavioral Health Benefit Should I Use?

Below is a comparison of services available through Resources For Living Employee Assistance Program (EAP), Teladoc Behavioral Health, Aetna Behavioral Health Benefits, and EAP's new chat therapy benefit through Talkspace. Each comparison focuses on practitioner type, availability, benefits, and costs.

Available to all PCS Employees

EAP Resources for Living
1. EAP Resources for Living:
Free emotional support for short-term problem resolution-oriented counseling. Practitioners Licensed Master-Level Counselors. Type of sessions available Face-to -face or virtual, and telephonic for urgent, in-the-moment, counseling needs. Benefits Free for all employees and can provide transition through the medical plan after sessions are utilized. Cost Free to all PCS employees and their household. Up to 8 sessions per issue.

Talkspace Chat Therapy through EAP:
2. Talkspace Chat Therapy through EAP:
Talkspace is an online behavioral therapy platform that allows employees to communicate with a licensed therapist via text, audio, or video message on a smart phone or desktop computer. Available to members 13 years and older. Practitioners Licensed Mental Health Counselors. Type of sessions available Text, audio, or video message. Benefits No appointment needed. Same-day access. Members can message their therapist as often as they want to and the therapist is available to reply 5 days a week. Cost Free to all employees and their household. Subject to the EAP benefit of up to 8 sessions per issue. 1 week of Chat Therapy qualifies as 1 of the 8 sessions. 25% self-pay discount available after 8 sessions are used.

Contact Resources for Living EAP 24/7
800-848-9392 or resourcesforliving.com .
Username: pcsb | Password: eap

Available to Aetna members

Aetna Behavioral Health Plan Benefit:
3. Aetna Behavioral Health Plan Benefit:
Aetna Behavior Health Plan benefits are provided to all members with the Aetna medical insurance through PCS. Practitioners Psychologist, Psychiatrist, or Licensed Mental Health Counselors. Type of sessions available Face-to-face. Benefits Able to treat more complex mental health issues or long-term problem resolution. Cost Subject to Aetna Member’s plan selection. Aetna Select: $25 copay Choice POS & CDHP: 20% after annual deductible is met Basic Essential: $0 copay/coinsurance

CVS HealthHub:
4. CVS HealthHub:
CVS HealthHubs provide medical and behavioral health services on-site or telephonically. Check your HealthHUB to verify they have a therapist on staff. Practitioners Licensed Mental Health Counselors. Type of sessions available Face-to-face or Telehealth. Benefits Available most days a week including weekends. Cost Subject to Aetna Member’s plan selection. Aetna Select: $25 copay Choice POS & CDHP: 20% after annual deductible is met Basic Essential: $0 copay/coinsurance. Aetna members may also utilize their EAP benefit for behavioral health visits. Prior authorization from EAP is required.

Teladoc Mental Health:
5. Teladoc Mental Health:
Teladoc is Aetna’s telemedicine provider for both medical and behavioral health benefits. Limited testing and medication is administered. Available for members 13 years and older. Practitioners Psychologist, Psychiatrist, or Licensed Mental Health Counselors. Type of sessions available Video/virtual Benefits Appointments may be sooner than local network options because of a state-wide network. Appointments available from 7:00am - 9:00pm. Cost Subject to Aetna Member’s plan selection. Aetna Select: $25 copay Choice POS & CDHP: 20% after annual deductible is met Basic Essential: $0 copay/coinsurance

Contact the Aetna Concierge Customer Service:
866-253-0599 or aetnapcsb.com