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We'd love to hear from you.

Getting the most from your health insurance has everything to do with your individual needs and preferences. We are here to help!

Our Member Services representatives are available Monday through Friday, from 8:00 AM - 6:00 PM, eastern standard time.

Just call our toll free number, 866-253-0599, to:

  • Ask questions about benefits and coverage
  • Locate an Aetna Network Provider
  • Request a new member ID card
  • Connect to your 24 hour nurse line for your health questions
  • Access interpretive services in 150 languages, and more

TDD (Telecommunications Device for the Deaf)* - Phone: 800-628-3323

Got a Question? Call 1-866-253-0599 TDD Phone 800-628-3323

Got a Question?

Call 866-253-0599
TDD Phone: 800-628-3323
Monday - Friday, from 7AM to 7PM (EST)

*Note: These numbers only work for people using a TDD machine. If contacts call in using a normal phone, they get the message listed below. Thank you for calling Aetna. You have dialed a TDD/TTY number for hard of hearing callers only. We are unable to service your call on this number. Please hang up and dial the member services number on your Aetna ID card.